Service

Service Standards: How to give great hospitality service

The best front of house staff are passionate, personable and proud

Improving your own service skills, as well as those of your staff, can make a noticeable difference in your business and the satisfaction of your customers.

The indifference of one employee is the biggest reason that businesses lose customers

How to best measure customer service

Michel Roux with his trainees in Michel Roux's Service

Service standards: How to raise the profile of front-of-house

Staphan Chomka with Fred Sirieix. Photo: James Bolton

Service standards: A day at Galvin at Windows

Diners are more likely to talk about a bad experience than a good one

Service standards: Why is British service so poor?

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