Training for consistency

Training for consistency: pubs

Ann Robertson and Matthew Ingram, the first two apprentices to complete the BII's Licensed Hospitality Apprenticeship Level 2 training scheme

As is the case with restaurants and hotels, the pub sector is made up of a range of varying sizes of business, from the individually-owned freehold pub employing a handful of staff members, to the multi-site operator with thousands of recruits. 

Learning from other operators and sharing best practice can help hotels improve staff training

Training for consistency: hotels

Staff training is the bedrock of good service

Training for consistency: restaurants

Investing in training staff at all levels can have multiple benefits for your business

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