Malcolm Hendry's Hotel 41 is renowned for catering to the individual needs of guests

Hotel 41: How personalised service took the boutique hotel to the top

Why we’re putting the spotlight on service

Why we’re putting the spotlight on service

The Clove Club: How service makes the Michelin-starred restaurant tick

The Clove Club: How service makes the Michelin-starred restaurant tick

Tech-ing the lead: CitizenM hotel in London places technology at the heart of the customer experience

Customer-focused technology: High-tech hospitality in action

Industry stalwarts: Hotel teams of four descended upon the Millennium & Copthorne Hotel in Chelsea

Housekeeping Olympics: Celebrating the heart of hotels

Most drink sales occurred without hesitation, despite bartenders often recognising drunkenness

Last orders? Pubs and clubs ‘routinely serving drunks’, research finds

Social enterprise: Admiral Taverns wants its licensees to engage with customers using online platforms to ultimately drive sales

Admiral Taverns launches social media course for licensees

Which? has warned there is a significant divide between the best and worst performing hotel chains

Britain's best and worst hotel chains revealed by Which?

The competition is designed to inspire a new generation of young people to make a professional career out of front-of-house hospitality

Gold Service Scholarship returns for 2014

Several waiters took part in a race around Brunswick Square to celebrate the inaugural National Waiters Day

National Waiters Day 2013: Hospitality industry unites to celebrate front-of-house staff

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